Why Hiring The Right Staff Can Be So Challenging

Here to help you with all your recruitment woes is The One Clinic Agency. 

Growing your team can be quite the challenge when you just can’t seem to find the right person. Not only this, the hiring process can be make-or-break in determining who you take onto your team which ultimately will affect the business‘ development. In light of this, SPA+CLINIC spoke with The One Clinic Agency, a recruitment company specialising in the field of aesthetics, focused on connecting strong clinicians and therapists with determined clinic owners.

Please tell me about your backgrounds and what made you decide to found The One Clinic Agency. 

The One Clinic Agency team comprises of Amelia and Jem. Amelia is an extensively experienced Dermal Clinician and trainer with over 12 years in the dermatology and cosmetic arenas, with degrees in both Business (Human Resource Management & Events) and Health Science Dermal Therapies. Amelia’s background provides the excellent knowledge as to how clinics operate. With management and recruitment experience, Amelia is well suited to assist your recruitment needs.  

Jem is passionate about people and adding value to her candidate’s careers and her client’s employees. Jem comes with over 10 years experience in product management, sales and recruitment, working with major overseas brands and small businesses, with considerable experience across all levels of business as well as office support.  

Over the last few years Amelia has been advising and treating Jem for her skin. After many a conversation, a friendship grew with endless discussions about the gap in the market with clinics not being able to find the right staff, or talent looking for the right employment and not knowing where to go. From there The One Clinic Agency was formed. 

Why do you think it is that most aesthetic professionals struggle to find competent staff? 

Recruitment normally comes from a place where clinic owners are desperate to fill a position. Clinic owners not having the time to perform a thorough recruitment process or seek the most appropriate candidates to match both the values and demand of the clinic seems to be one of the main issues.

This either delays the process leading to giving up on recruitment or placing a candidate that isn’t the most appropriate long-term, which risks the longevity of the employee remaining in the role.  

Do traditional job ads still work? Why/why not? 

Yes, they still have a place. It’s the easiest way to get the word out there about a new job opportunity. The One Clinic Agency would like to move away from relying on traditional job ads and focus more on having a unique database of candidates. This would allow to save time in the recruitment process while not having to wait for candidates to apply and The One Clinic Agency can directly approach candidates that would be most suitable. 

What exactly do you offer/how does your service work? 

Our face-to-face approach is a key component of our care and dedicated service. Our team will always take the time to understand our partners and their work environment in detail to deliver the best outcomes for all. Through our personable and consultative approach, we provide solutions and support at every stage of the employee lifecycle and career journey. 

We can assist in clinical and non-clinical roles, including but not limited to; clinic managers, cosmetic nurses and doctors, cosmetic surgeons, cosmetic dentistry, dermal clinicians, therapists, sales and operations managers, and administration professionals. 

We provide a broad range of services and solutions to help organisations facilitate change, achieve their vision, and optimise performance and productivity. 

This ensures we save clinic owners time and money. Finding niche, specialised talent all while future proofing the clinic owner’s business.  

Do you have any tips for what makes a solid job interview (what are some questions you should definitely ask)? 

We believe it’s most appropriate to get an understanding of the values of a potential candidate to ensure their values align with the business. Within our interview process, we tend to ask candidates about what they are seeking within their next workplace. As well as scenario-based questions that are directly linked to how the candidate conducts themselves e.g. what are the biggest challenges faced in their current role, experience of a situation when dealing with a patient if they are unhappy with their results etc. This gives the employer a good idea of the candidate’s suitability for the role.

This article originally appeared in issue 91 of SPA+CLINIC

Read SPA+CLINIC’s latest issue here:

There are 5 ways you can catch up with SPA+CLINIC

1. Our quarterly print magazine, delivered to your door. Subscribe here.
2. Our website, which is updated daily with its own completely unique content and breaking news.
3. Our weekly newsletter – free to your inbox! Subscribe here.
4. Our digital magazine – click here to view previous issues.
5. Our social media – see daily updates on our Instagram, Facebook & Linkedin